Customer Reviews

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Customer Reviews - Cook, Downing & Underwood Insurance

“The Friendliest Agency in Town”

Our customers can tell you why we are the "Friendliest Agency in Town". Take a moment to read our customer reviews and testimonials. Email or call us today if you have something to say. We would love to hear from you.

About - CDU Insurance - Cook Downing and Underwood

“We moved here from out-of-state and were apprehensive about insurance coverage as well as the usual changes that go with moving. We LOVE this agency and especially our agent (Josh Underwood). He researched the best plans for us and has answered so many questions (some more than once, we're sure!). He has made us feel welcome in our new state, and his patience, advice and help have been invaluable.”

- Marybeth


“Dear friends at CDU. I cannot thank you enough for all the help you have been in helping me get a much needed new roof for my house. I felt like I was working with family. It is difficult for me to make those kinds of decisions. I’m so thankful that I do business with good folks like you that are there to take the pressure off me. Thanks again and again.”

- Dana


“Recently, I had a claim for State Auto Insurance Companies, Cook, Downing & Underwood, Agent. I was so impressed with the hassle-free, quick, efficient manner in which my claim was handled. Thank you State Auto Insurance Companies.”

- Dorothy


“By transferring insurance companies and combining home and auto, I saved over $600 a year. Josh Underwood was very helpful and a pleasure to work with.”

- Mike


“Great experience with Cook, Downing & Underwood with a new Home Owners policy!! Josh worked hard to get us the exact policy we needed in our price range and it was quick and easy to set up through email/online! Now that’s what I call service!”

- Donna


“I’m satisfied with our insurance with Cook, Downing & Underwood and highly recommend them as reliable and wonderful folks.”

- Mel


“(The claim) moved along very quickly, and that means a lot. I got the (initial) call (from the adjuster) the very afternoon I was in your office. From the beginning, and the response from the company, it couldn’t have been any better.”

- David


“Ann and I want to thank both of you (Buddy Underwood and Josh Underwood) and your agency for the outstanding service you provided to us, as our agents, in assisting us with the successful completion of this claim. Your splendid work enabled us to get through the experience with a minimum of inconvenience, and both of us want you to know that we deeply appreciate everything you did to help us."

- Mitchell


“This really is the friendliest insurance agency in town. We have done business with them for over 25 years. Josh is the ‘new guy in town’ and is a pleasure to work with. Try them, you’ll like them!”

- Dan


“Great experience with Cook, Downing and Underwood with a new Home Owners policy!! Josh worked hard to get us the exact policy we needed in our price range and it was quick and easy to set up through email/online! Now that’s what I call service!”

- Donna


“There are insurance agencies, and then there are those other insurance agencies! I’ll have to say that Cook, Downing & Underwood is ‘The Most Friendliest Agency in Town’!”

- Glenn


“It’s hard to believe, but I’ve been a customer of Cook, Downing and Underwood for over 40 years, and I’ve never been disappointed! Everyone there goes out of their way to help you secure the best insurance for the most affordable price. Drop by and see Buddy, Anne Grant, Debbie and Josh … it’s customer service at its finest!”

- Yvonne


“Great agency. Very professional.”

- Bobby


“Cook, Downing and Underwood is definitely a 5 star agency. They represent State Auto and have always quoted me the lowest price for the best quality of insurance services. The people are very courteous and helpful with all kinds of insurance issues. Josh Underwood is extremely knowledgeable and helpful and is always thinking of what is best for his clients.”

- Bob


“They are the most professional, friendly, and engaged insurance agents we have worked with over the years. Grateful for their knowledge and willingness to help in any situation. Highly recommend!”

- Guergana


“Have been a client for years. Cook, Downing & Underwood have always been extremely pleasant and knowledgeable with all our insurance needs. Have home and auto with them. They will always try to find the best rates and have always answered our questions in a timely fashion. Extremely satisfied!”

- Bob


“Fantastic agency! CDU has great folks & will work hard to find the right policy for your needs.”

- Campbell


“Being in Sales has brought my awareness of great customer service to a whole new level. We pay for a service and we always think that if we have to use it, even if it is a trying time in our lives, that everything will work out for the best. So many times that does not happen. But I have never been disappointed with Josh and Debbie, and the whole Cook, Downing and Underwood insurance team. Several weeks ago I was hit by another vehicle, and have been dealing with there Insurance Company. Even though we were not at fault, Josh contacted the other Insurance Co. forwarded pictures and made other calls to get information I was have trouble attaining. As it turned out I had to use my team to get the repair process started and received same day results. That’s excellent customer service and I just wanted to let them know that I truly appreciate it.”

- George