Testimonials

“Being in Sales has brought my awareness of great customer service to a whole new level. We pay for a service and we always think that if we have to use it, even if it is a trying time in our lives, that everything will work out for the best. So many times that does not happen. But I have never been disappointed with Josh and Debbie, and the whole Cook, Downing and Underwood insurance team. Several weeks ago I was hit by another vehicle, and have been dealing with there Insurance Company. Even though we were not at fault, Josh contacted the other Insurance Co. forwarded pictures and made other calls to get information I was have trouble attaining. As it turned out I had to use my team to get the repair process started and received same day results. That’s excellent customer service and I just wanted to let them know that I truly appreciate it.”

“Fantastic agency! CDU has great folks & will work hard to find the right policy for your needs.”

“Have been a client for years. Cook, Downing & Underwood have always been extremely pleasant and knowledgeable with all our insurance needs. Have home and auto with them. They will always try to find the best rates and have always answered our questions in a timely fashion. Extremely satisfied!”

“They are the most professional, friendly, and engaged insurance agents we have worked with over the years. Grateful for their knowledge and willingness to help in any situation. Highly recommend!”

“Cook, Downing and Underwood is definitely a 5 star agency. They represent State Auto and have always quoted me the lowest price for the best quality of insurance services. The people are very courteous and helpful with all kinds of insurance issues. Josh Underwood is extremely knowledgeable and helpful and is always thinking of what is best for his clients.”

“Great agency. Very professional.”

“It’s hard to believe, but I’ve been a customer of Cook, Downing and Underwood for over 40 years, and I’ve never been disappointed! Everyone there goes out of their way to help you secure the best insurance for the most affordable price. Drop by and see Buddy, Anne Grant, Debbie and Josh … it’s customer service at its finest!”

“There are insurance agencies, and then there are those other insurance agencies! I’ll have to say that Cook, Downing & Underwood is ‘The Most Friendliest Agency in Town’!”

“Great experience with Cook, Downing and Underwood with a new Home Owners policy!! Josh worked hard to get us the exact policy we needed in our price range and it was quick and easy to set up through email/online! Now that’s what I call service!”

“This really is the friendliest insurance agency in town. We have done business with them for over 25 years. Josh is the ‘new guy in town’ and is a pleasure to work with. Try them, you’ll like them!”